24/7 coverage planned, the hard shifts shared fairly
Call centers run around the clock with brutal night and weekend rotations, and agents wear out when the hard shifts always land on them. Rosterna fills each shift to the headcount you set, weighs agent preferences, and rotates the unwanted shifts fairly from month to month, so coverage is planned and the load is shared.
No card needed. Full access for 45 days.
A Saudi-built rota tool that weighs agent fairness and preferences alongside the coverage you set.
If any of this happens on your floor, you’re in the right place
- “The 2am shift nobody wants always goes to the same agents.
- “Agents ask for certain days and it never seems to make a difference.
- “Coverage dips on exactly the shifts we can’t afford to miss.
Shifts filled fairly — and a team that stays
The unwanted shifts, rotated fairly
Rosterna tracks night, weekend and overtime load, carries it from one month to the next and rotates it across the floor — an agent who carried more than their share this month is weighted to get less of it next month.
Every preference actually counts
Agents set preferred days, shift preferences and overtime willingness. When the engine picks who works a shift, fairness and preferences count equally — and managers see how often each agent’s preferences were met.
Staffed to the headcount you set
Set how many agents each shift needs, day by day, and Rosterna fills it, scarcest needs first — covering every shift it can within your rules and flagging any it can’t, so you see a gap before the shift starts.
fairness · preference · overtime willingness: the weights for who works each shift
fairness carries over, so the graveyard shifts rotate
free trial, no card needed
How it works
- 1
Set what each shift needs to be covered.
- 2
Your staff mark what they can and can’t work, and what they prefer.
- 3
Rosterna builds a fair month automatically and flags any shift left short.
Frequently asked questions
Can it staff each shift to a set headcount?
Yes. Set how many agents each shift needs on each day, and Rosterna fills the scarcest needs first, covering every shift it can within your rules and flagging any it can’t. It plans by shift, not by 15- or 30-minute interval.
How does it help keep the hard shifts fair?
The unwanted night and weekend shifts rotate across the floor instead of piling on the same agents, each agent’s load carries over from month to month, and managers can see each agent’s fairness score and how often their preferences were met. Whether that lowers turnover in your center is something only your own numbers can show.
Is the agent app bilingual?
Yes — fully Arabic/English with RTL, on any phone, no install. Agents see shifts, set preferences, request leave and swap from there.
See Rosterna for BPO & Call Centers
Start your 45-day free trial — full access, no card.
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