Service levels covered, agents who actually stay
Call centers run around the clock with brutal night and weekend rotations — and the highest turnover of any shift industry. Rosterna staffs every interval to your service levels, honors agent preferences, and rotates the unwanted shifts fairly, so coverage holds without churning your best agents.
No card needed. Full access for 45 days.
The only Saudi-built rota tool that weighs agent fairness and preferences as heavily as hitting your service levels.
If any of this happens on your floor, you’re in the right place
- “The 2am shift nobody wants always goes to the same agents.
- “Agents ask for certain days and it never seems to make a difference.
- “Coverage dips at exactly the intervals we can’t afford to miss.
Full coverage — and a team that stays
The unwanted shifts, rotated fairly
Rosterna tracks night, weekend and overtime burden over a rolling 90-day window and rotates it across the floor — and an agent who has carried more than their share is caught up the next cycle.
Every preference actually counts
Agents set preferred days, shift preferences and overtime willingness. The engine weighs preference and fairness as heavily as coverage — and the staff app shows how often preferences were met.
Staffed to your service levels
Set the coverage each interval needs and Rosterna fills it, scarcest needs first — covering every interval it legally can and flagging any it can’t, so you never discover a gap mid-shift.
fairness · preference · coverage, weighed in one pass
fairness memory rotates the graveyard shifts
a week back from manual WFM scheduling
How it works
- 1
Set what each shift needs to be covered.
- 2
Your staff mark what they can and can’t work, and what they prefer.
- 3
Rosterna builds the fair, fully-covered month in seconds.
Frequently asked questions
Can it staff to interval-level service levels?
Set the coverage each shift and interval needs, and Rosterna fills the scarcest needs first, covering every interval it legally can and flagging any it can’t.
How does it actually reduce agent churn?
By weighing fairness and preferences as heavily as coverage: the unwanted night and weekend shifts rotate across the floor instead of piling on the same agents, and met-preference rates are visible to everyone.
Is the agent app bilingual?
Yes — fully Arabic/English with RTL, on any phone, no install. Agents see shifts, set preferences, request leave and swap from there.
See Rosterna for BPO & Call Centers
Start your 45-day free trial — full access, no card.
Start free for 45 days