Refund & Cancellation Policy

Last updated: 16 June 2026

How trials, billing, cancellations, and refunds work at Rosterna.

Free trial

Every new organization starts with a 30-day free trial. You are not charged until you choose to subscribe.

Billing

Paid plans are billed monthly in Saudi Riyals through our payment provider and renew automatically until you cancel.

Cancellation

You can cancel anytime from your billing settings. Your access continues until the end of the current paid period, and you will not be charged again.

Refunds

Monthly plans are generally non-refundable for partial months. If you were charged in error, or a technical fault on our side prevented you from using the service, contact us within 14 days and we will review and, where appropriate, refund the charge.

How to request

Email hello@rosterna.sa with the subject “Refund”, including your organization name and the payment reference.